Across your first three deposits
- Wagering
- 40× on bonus
- Max bet (bonus)
- $5 per spin
- Min deposit
- $25 per bonus
- Bonus valid for
- 14 days
Privacy Policy
Madnix Casino operates under a Curaçao Gaming Authority licence (OGL/2024/189/0118), a Curaçao eGaming master licence (1668/JAZ), and a Comoros AOFA licence (ALSI-202411076-FI2).
Information we may collect
The information handled by an online casino can vary depending on how you use the website, which services you access and what checks are required. Madnix Casino may collect information that you provide directly, information created through your use of the website and information received from service providers or other lawful sources. We seek to collect information that is relevant to operating the service and meeting our responsibilities.
Account and contact information
When you register or update an account, we may handle details such as your name, date of birth, residential or contact information, login details and account preferences. We may also keep records of communications with you, including messages sent to customer support, information included in requests and details needed to resolve an enquiry. Keeping accurate account information helps us provide services, maintain account security and communicate important information.
Identity and verification information
To help confirm identity, eligibility and account ownership, we may request verification information. This can include copies or details from identity documents, proof of address, information about the source or purpose of funds where appropriate, and records of checks carried out to prevent fraud, misuse or other prohibited activity. Verification information should be supplied through the requested secure process and should be accurate and current.
Payment and transaction information
We may handle records relating to deposits, withdrawals, wagers, gaming activity, account balances and other transactions. Depending on the payment method, we may receive payment-related details from payment providers. We do not need to receive or retain every detail held by a payment provider, and some sensitive payment information may be processed directly by the relevant provider. Transaction records help us provide account services, investigate issues, prevent fraud and meet record-keeping obligations.
Device, usage and cookie information
When you use the website, technical information may be recorded, such as your IP address, browser type, device characteristics, operating system, language settings, approximate location, pages viewed, access times, referring pages and interactions with website features. We may use cookies and similar technologies to remember preferences, support essential functions, improve performance, understand website use and help protect accounts. Some information may be collected automatically through the browser or device used to access the site.
How we use information
Personal information may be used for purposes connected with providing, securing and improving the casino website and its services. We will seek to use information in a way that is reasonably expected in the circumstances and consistent with this policy. The main purposes may include:
- Creating, administering and maintaining your player account.
- Processing account activity, payments, withdrawals and other requested transactions.
- Confirming identity, age, eligibility and account ownership.
- Carrying out security, anti-fraud, anti-money-laundering and responsible service checks where applicable.
- Detecting suspicious, unlawful, abusive or unauthorised activity and protecting the website, players and service providers.
- Providing customer support, responding to questions and investigating complaints or transaction concerns.
- Sending service messages about your account, website changes, security matters, transactions or other information necessary to provide the service.
- Understanding how the website is used, testing features, correcting errors and improving functionality, accessibility and performance.
- Managing marketing communications where you have provided consent or where otherwise permitted, while respecting available opt-out choices.
- Complying with applicable legal, regulatory, court, law-enforcement and record-keeping requirements.
- Establishing, exercising or defending legal rights and managing business, technology and operational risks.
We may combine information from different interactions when this is reasonably necessary for the purposes above. For example, account details, verification records and transaction history may need to be considered together when reviewing account security or resolving a payment issue. We do not use personal information for unrelated purposes without a suitable basis or appropriate notice.
Marketing choices
Marketing communications may be sent only where permitted and, where required, with your consent. You can usually unsubscribe by using the option in a marketing message or by contacting support. Stopping marketing messages will not stop essential service communications, such as account, security or transaction notices. If you withdraw marketing consent, we will update our records as reasonably practicable, although you may continue to receive messages already in the process of being sent.
Sharing, security and retention
Personal information may be shared where this is necessary to operate the website, provide services, protect players or comply with obligations. Recipients may include payment and identity verification providers, technology and hosting providers, customer support providers, security and fraud prevention services, professional advisers, and relevant authorities or agencies where disclosure is required or permitted. Service providers may only receive information relevant to their role and may be expected to protect it appropriately.
Information may be processed or stored in countries outside Australia when service providers or technical systems operate internationally. Where this occurs, reasonable steps should be taken to support appropriate handling and security, subject to applicable requirements. Information may also be disclosed as part of a business transfer, restructuring or similar event, with safeguards appropriate to the circumstances.
Protecting information
We use reasonable administrative, technical and organisational measures intended to protect information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, account security procedures, monitoring, secure transmission and limitations on staff or provider access. No website, internet connection or electronic storage method can be guaranteed to be completely secure. Players should protect their login details, use secure devices and contact support promptly if they suspect unauthorised access.
Keeping information
We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or allowed. Some account, identity, transaction, security and communication records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable procedures. Closing an account does not necessarily result in immediate deletion of every record.
Children and unauthorised use
The website is intended for people who are legally permitted to use online gambling services in their location. We do not knowingly seek to collect information from people who are not eligible to use the service. If you believe an account has been created or used by an ineligible person, contact support so the matter can be reviewed.
Your privacy rights and cookies
Depending on your circumstances and applicable privacy requirements, you may have rights relating to personal information held about you. These rights can include requesting access to information, asking for inaccurate or incomplete information to be corrected, requesting deletion where there is no continuing lawful reason to retain it, and withdrawing consent to marketing communications. Other rights may apply, such as asking questions about how information is used or objecting to certain handling.
How to make a privacy request
To exercise your data rights, including access, correction, deletion of your data or withdrawal of consent to marketing, contact support@madnixcasino.win. Please describe your request clearly and provide enough information for us to identify the relevant account or records. We may need to verify your identity before completing a request, particularly where the information is sensitive or disclosure could affect another person’s privacy.
We will consider and respond to valid requests within a reasonable time, subject to applicable requirements, security checks and any lawful limits. A request may not be completed where information must be retained, where deletion would affect a legal or security process, or where responding would unreasonably expose another person’s information. If we cannot take the requested action, we will aim to explain the general reason.
Cookies
Cookies are small files or similar technologies stored on your device when you visit a website. They can help the site remember settings, keep sessions working, support security, measure performance and understand how features are used. Some cookies may be provided by trusted service providers supporting website functions. You can manage, block or delete cookies through your browser settings. If you disable certain cookies, parts of the website may not work correctly or may not remember your preferences.
Changes to this policy
This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or information-handling practices. The current version will be made available on this page. Where a change is important, we may provide notice through the website or an appropriate account communication. Your continued use of the website after an updated policy is published indicates that you have reviewed the updated information, subject to any rights available to you.