Madnix Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Madnix Casino. Please read them carefully before creating an account, depositing funds or playing games. By using the website, you confirm that you understand and agree to these terms, together with any specific rules shown for individual games, promotions or services.

Madnix Casino operates under a Curaçao Gaming Authority licence (OGL/2024/189/0118), a Curaçao eGaming master licence (1668/JAZ), and a Comoros AOFA licence (ALSI-202411076-FI2).

1. General terms and acceptance

These Terms & Conditions apply to your use of the Madnix Casino website, mobile services, games, account features and related services. They form a legal agreement between you and the operator of the website. If you do not agree with any part of these terms, you must not use the website or its services.

Madnix Casino may update, replace or amend these terms from time to time. Changes may be made to reflect legal requirements, changes to the services, security needs or operational matters. The current version will be made available on the website. You should review the terms regularly, particularly before using the services. Continuing to use the website after an update means that you accept the amended terms.

Additional terms may apply to particular games, payment methods, competitions, promotions or other features. Where additional terms are provided, they should be read together with these general terms. If there is an inconsistency, the specific terms for the relevant service may apply to that service.

Eligibility and account registration

You must be legally permitted to use online gambling services in the place where you live and access the website. You must meet any applicable minimum age requirement. Madnix Casino does not invite people who are underage or otherwise prohibited from gambling to use its services.

When registering, you must provide information that is accurate, complete and up to date. You must not create an account using another person’s identity, provide misleading information or allow another person to use your account. You are responsible for keeping your login details private and for all activity carried out through your account.

Maintain only the account or accounts permitted under the applicable account rules.
Use your own personal details and payment methods where required.
Notify Madnix Casino promptly if you believe your account has been accessed without permission.
Follow all applicable laws and these Terms & Conditions whenever you use the website.

2. Account checks, funds and gaming

Madnix Casino may carry out identity, age, payment and security checks. You may be asked to provide documents or information that reasonably supports your identity, address, source of funds or ownership of a payment method. These checks help protect players, prevent fraud, meet legal obligations and support the integrity of the service.

If requested information is not provided, is incomplete, cannot be verified or appears inaccurate, access to some or all services may be restricted. An account may also be suspended while checks are completed. Any review will be handled in accordance with applicable requirements and the information available to the operator.

Deposits and withdrawals

You may deposit funds using payment methods made available through the website. You must only use a payment method that you are authorised to use. Deposits should be made for the purpose of participating in the services and not for unlawful activity, transferring funds to another person or attempting to bypass account controls.

Withdrawals may be subject to account verification, minimum or maximum transaction conditions, payment processing requirements and any applicable game or promotional rules. Madnix Casino may return funds using an appropriate method or request additional information before processing a withdrawal. Processing times can vary depending on checks, the selected payment method and external payment providers.

You are responsible for checking transaction details before confirming a deposit or withdrawal. Payment providers may apply their own terms, fees or processing arrangements. You should also comply with any tax, reporting or other obligations that apply to you under Australian law or the law of your usual place of residence.

Games and results

Games must be played according to the rules displayed for the relevant game. Results generated by the game system, subject to any permitted technical review, determine the outcome of play. If a technical fault, communication problem, software error or other malfunction affects a game or transaction, Madnix Casino may take reasonable steps to correct the issue and resolve affected play fairly.

You must not use tools, software, devices or methods intended to manipulate games, obtain an unfair advantage, interfere with the website or avoid security controls. Suspected fraud, collusion, money laundering, bonus abuse or other prohibited conduct may lead to an account review, suspension or closure.

3. Promotions, responsible gambling and prohibited use

Promotions and bonuses

Promotions may be offered from time to time and may have separate eligibility requirements, expiry dates, wagering conditions, game restrictions, account limits or other terms. You should read the full terms of a promotion before opting in or using a promotional benefit. Only one promotion may be available to an account where the relevant offer says so.

Madnix Casino may correct an obvious error, withdraw an offer where permitted, or refuse or remove a promotional benefit where there is a reasonable basis to believe that the promotion has been misused. Promotional funds and related winnings may be subject to the specific promotion terms.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Only gamble with money you can afford to lose. Set personal limits for time and spending, take regular breaks and avoid gambling when upset, tired or affected by alcohol or other substances.

Tools and support options may be available to help you manage your play, such as deposit limits, time reminders, breaks, account restrictions or self-exclusion. You can use the responsible gambling features made available on the website. If gambling is causing concern, seek independent support from an appropriate Australian gambling help service or a qualified professional.

Prohibited activity

Using the services while under the minimum legal age or while prohibited from gambling.
Using another person’s account, identity, payment method or funds without authority.
Attempting to defraud, deceive, exploit or cause harm to Madnix Casino, another player or a payment provider.
Interfering with the website, introducing malicious code or attempting to bypass technical or security measures.
Using automated systems, bots or unauthorised software to access or play games.
Using the services for money laundering, unlawful transfers or any other illegal purpose.

4. Website access, liability and account closure

The website is provided on an as-available basis. Madnix Casino will take reasonable steps to maintain the service, but access may occasionally be interrupted by maintenance, technical faults, communications problems, third-party failures or events outside reasonable control. No guarantee is made that the website will always be available, error-free or suitable for every device or connection.

Website content is provided for general information and entertainment. You are responsible for ensuring that your device, internet connection and software are suitable and secure. You should protect your device from unauthorised access and keep relevant security software up to date.

To the extent permitted by law, Madnix Casino is not responsible for losses caused by your failure to follow these terms, misuse of your account, inaccurate information supplied by you, problems with your device or connection, or actions taken by third-party payment and communications providers. Nothing in these terms excludes or limits rights or guarantees that cannot lawfully be excluded under Australian Consumer Law or other applicable legislation.

Suspension and closure

You may request the closure of your account at any time, including for responsible gambling reasons. Madnix Casino may suspend, restrict or close an account where it is reasonably necessary for security, verification, legal, responsible gambling, operational or regulatory reasons, or where these terms may have been breached.

If an account is closed or suspended, you must not attempt to create or use another account unless Madnix Casino has expressly permitted this. Any remaining balance will be dealt with after relevant checks, subject to applicable law, valid transactions, promotional conditions and any rights the operator may have in relation to suspected unlawful or prohibited activity.

Complaints and applicable rules

If you have a question or complaint, use the customer support options shown on the website and provide enough information for the matter to be reviewed. A complaint may be assessed using account records, transaction information, game data and relevant communications. You should keep copies of important account and transaction details.

These terms are intended to operate consistently with applicable Australian laws and mandatory consumer protections. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. The version of these Terms & Conditions published on the website is the version that applies to your use of the services at the relevant time.