Contact Madnix Casino

If you need help with Madnix Casino, contact our support team at support@madnixcasino.win. We aim to make it straightforward to ask questions and resolve issues relating to your account, payments, website access or responsible gambling preferences.

Madnix Casino operates under a Curaçao Gaming Authority licence (OGL/2024/189/0118), a Curaçao eGaming master licence (1668/JAZ), and a Comoros AOFA licence (ALSI-202411076-FI2).

How to get in touch

To contact us by email, write to support@madnixcasino.win. Please use the email address linked to your account where possible, as this can help us understand and handle your request. Our support team will review your message and respond as soon as reasonably possible, usually within 24 hours. Response times may vary depending on the nature and complexity of the request.

For a faster and more useful response, include the following information in your message:

Your account email address or username
A short, clear description of the issue or question
Relevant transaction or account details, without including your password
Screenshots or other helpful information, if relevant

What we can help with

You can contact Madnix Casino support about common account and gameplay matters, including:

Account access, profile questions and verification
Deposits, withdrawals and payment-related questions
Bonus terms and general promotion queries
Technical problems, loading issues or website errors
Responsible gambling requests, including help with account controls or taking a break

Please do not send your password or complete payment card details by email. If your request concerns responsible gambling, tell us clearly what assistance you are seeking so the team can direct your request appropriately.